Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of luxacasa.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***l
Love this butterfly stake. It is in my plant and brings a cheerful look!
F***x
Very cute design
R***n
This is stunning and I have placed it in my garden.
S***m
The butterfly stakes were sturdy and decorative…perfect for garden and patio display.
D***n
This is nicer than I thought, love it. I will be ordering some more to give as gifts to friends
R***y
Nice addition to the flower bed..
V***a
I loved this butterfly
W***w
Excellent random purchase 👌
G***t
Great butterflies 🦋. Really very durable
M***m
it is truly worth the money!
L***y
really nice but i’d like this one in color as well
H***h
This was better than I had hoped
A***a
These are so cute – they really brighten up my garden
K***y
Adorable!
V***y
Nice quantity for the price
B***a
I love it. It made my garden so pretty with the butterflies
M***s
These are nice little butterflies for my flower baskets.
C***e
Absolutely Beautiful!
K***a
It’s cute, sturdy and east to handle and install, but I want now a longer stake
J***k
my garden now looks prettier
H***d
My mother adores this butterfly
K***n
Great for the price.
B***b
This is just gorgeous!!
M***y
This is really nice. We use it to decorate my grandmother’s garden
J***e
Very pretty little butterfly, we put it all over our butterfly garden outside.
D***y
I bought mostly for my granddaughter, she loves butterflies. We put them in the flower pots and grandpa’s garden. She gets tickled when a real butterfly lands near them.
E***n
These are wonderful! I gave them as a gift to my mother and she loved them so much she re-gifted them the next day and had to re-purchase another set for herself!
T***m
Just used those today; in the garden, near my flowers, and even created a “butterfly garden.”
V***r
Having a great time decorating my yard with them. Great value for the money. Quiet eye-catching.
N***y
I love them! It’s fall and it’s cold so most of the live butterflies have gone to warmer places. We wanted to celebrate our garden. We put them in our butterfly garden
F***a
This was a fantastic surprise for a friend who loves butterflies and needed some cheering up during COVID season- I, he looves it
Z***k
This is one of the best products I’ve found in a long time. So far it has survived rain, snow, and wind. Price is such that you can give it as a gift without breaking the bank.
Z***e
I have purchased several brands of this kind of product in the past couple of years and this butterfly is the loveliest of all that I have purchased. It is large, sturdy and pretty.